What is a chatbot? It is a programming that simulates the conversation between of a human being through text or voice interaction which are one of the important features on any retail and ecommerce website that can double the customer satisfaction. It is gaining popularity rapidly due to its features that makes all work convenient for the users. It enhances your website’s customer experience.
There are 2 types of chatbots :
Rule based chatbots are programmed to recognize certain terms and patterns for which they can respond with pre-set answers and this essentially works as an interactive FAQ. But these type of chatbots lacks of adaptability and analytics capabilities of a human being to well understand a person’s expectation and intention. These chatbots are very limited, it can response to only specific commands. If you say or type wrong, it will unable to know or understand what you said.