Healthcare is a sensitive and highly debated subject in many countries. On top of the list of the many problems associated with this sector are cost and quality. New technological advancements often provide an opportunity to address these concerns. One such technology that is quite promising today is Artificial Intelligence (AI). While Artificial Intelligence is a buzzword often thrown around in discussions about big technological revolutions of tomorrow, in this article we shall take a look at a practical application of AI that is here right now – chatbots. Chatbots can help address both the problems of cost and quality in healthcare.cost and quality in healthcare.
A chatbot is basically a computer sitting at one side of a messaging service and chatting with a human. The computer is programmed to understand the inputs of the human and respond appropriately. Chatbots can vary in their complexity, some may look for keywords to try to understand if the human on the other side is asking a specific question and respond with the help of a large library of predetermined responses, while others may use sophisticated neural networks trained for natural language processing (NLP), and can understand and respond to more complicated queries providing more human-like interaction.
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Computer powered Artificial Intelligence has some inherent advantages over humans. Computers can remember entire medical histories for all the patients, and even the best of doctors cannot match that level of recollection. Computers can also analyse, to the best of the AI’s ability, every single piece of medical literature in existence and constantly update with any new one being published. The ability of computers to identify and analyse trends across an entire population is also something that cannot be matched by humans. Such advantages can be leveraged by chatbots and incorporated into the pre-diagnosis or medical advice. But still, medical complications and diseases of the human body are too complicated for current AI to completely understand. Also, AI is not capable of understanding the nuances of natural human language. A doctor is able to make a complete observation of the patient, understand what he means by not just what, but also how, he is saying in order to make an appropriate assessment and provide the appropriate care and medication. Hence, the role of AI, by means of chatbots, is still limited to pre-diagnostics, and if it makes an assessment that a patient has a certain disease, still a full diagnosis by a doctor is necessary.
Every significant advancement brings improvements to every field. The advancements in AI is beginning to show promising improvements for the healthcare sector by the introduction of chatbots. While it cannot take care of everything, taking menial and trivial tasks out of doctors’ hands could bring significant benefits for reducing costs and improving the quality of care. Also, the many additional benefits of chatbots make them a very useful addition to the current healthcare system.